Fraudulent Use of Customer Lifecycle Identity and Staff

The Customer Lifecycle name, logo, address, and staff have been fraudulently used in an email scam that is attempting to collect personal information from people. Be advised that Customer Lifecycle and its entire staff team are NOT INVOLVED in this scam, nor do we endorse any activity that is using our corporate brand identity for purported mystery shopping purposes.

The fraud appears to have originated on LinkedIn where people are receiving an email stating that their LinkedIn contact has supposedly been working for Customer Lifecycle for the past few years and has been earning good money. The email then goes on to state that if you are interested, you should contact either a Richard Fallon, PhD (he has no association with Customer Lifecycle whatsoever) or Brant Wilson, PhD at some generic email address like gmail or MSN. Neither Richard Fallon nor Brant Wilson are soliciting or hiring anyone on Customer Lifecycle's behalf. No one on the Customer Lifecycle team is collecting personal information, soliciting or hiring any staff for any purposes. Customer Lifecycle is NOT a mystery shopping company, and we DO NOT HIRE MYSTERY SHOPPERS.

If you have provided your personal information to these scammers, the next step is that you will receive an unsolicited check in the mail for a substantial amount of money. The scammers provide some kind of instructions or next steps that involve you cashing that check and making purchases. DO NOT CASH THAT CHECK. MAKE NO PURCHASES. HAVE NO FURTHER COMMUNICATION with these scammers.

To protect yourself, do the following:

  1. Contact LinkedIn Customer Support and report this fraudulent activity and abuse of LinkedIn
  2. File a report with LinkedIn's Trust and Safety department
  3. Post what happened to you on your LinkedIn profile
  4. Go to your local post office to file a mail fraud case
  5. Contact the USPS Inspector General to report this mail fraud
  6. Have no further communications with the scammers
  7. Do not provide any further personal information like cell phone numbers, text messages, etc.
  8. Do not cash any checks; make no purchases
  9. Take appropriate steps to ensure that your passwords and financial accounts are secure